Course Overview

How an organization communicates its products and services is key to its bottom line. Callers can’t see your posture or facial expressions when using the telephone, and the tone in which emails are constructed may be the ‘straw’ that breaks a long-lasting business relationship. Whether the caller is irate or if one needs to intercept the top executive’s incoming calls, how your employee decides to handle the situation can make or break your organization’s reputation. This session covers telephone techniques, email etiquette and how to anticipate the best way to communicate.